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The booking process is typically completed within a few minutes. Once you select your dates, confirm availability, and complete payment, you will receive a confirmation email right away.
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Depending on the location, we may also support PayPal or other local payment options.
If you receive a tax statement, please consult your local tax advisor or accountant for clarification. You can also reach out to us for documentation related to your bookings.
Unfortunately, only one payment method can be used per reservation. You’ll need to choose a single method to complete the booking.
To update or remove your payment method, go to your account settings, find the “Payment Methods” section, and follow the prompts to edit or delete the information.
Booking Questions
Yes, you can modify your reservation request by contacting the host directly or canceling and submitting a new request with the updated information.
To cancel a pending reservation, go to your reservation details in your account and click “Cancel Request.” Be sure to review the cancellation policy before proceeding.
Log in to your account, go to the “My Trips” or “Reservations” section, and you’ll see the status of each booking, including pending, confirmed, or canceled.
After booking, you’ll receive a confirmation email. You can also log in to your account and view all your reservations under the “My Trips” section.
You are charged once the host confirms your reservation or immediately if it’s an instant booking. Charges appear on your statement based on your payment method.
Help on your reservations
If your host cancels, you will receive a full refund. We can also assist in finding alternative accommodations based on your preferences and travel dates.
The Resolution Center is where guests and hosts can report issues, request refunds, or resolve disputes after a stay. It provides a structured way to handle concerns fairly.
Contact the host directly as soon as possible. Many hosts are happy to help return lost items, but shipping or return logistics may be your responsibility.
If it’s not an instant booking and you haven’t heard back, we recommend waiting for a reply or choosing a listing with faster response times or instant booking available.
Once your booking is confirmed, you can share trip details via email or messaging apps directly from your account. Look for the “Share Trip” or “Send Details” button.